Retail & trades

The whole business can give answers

Price list, terms, installation manual, supplier agreement — everything only the boss used to know can now be asked by anyone. The answer comes with a source, not with “I think”.

A real answer

A complaint case, cleared at the counter

A customer complains about a 2024 awning. Vryne answers the question from your terms and the supplier agreement — including the manufacturer’s warranty nobody had thought of.

  • Explanation included: warranty or guarantee? The box next to it explains the difference before the argument.
  • Cross-checked with the web: the statutory deadline is confirmed by the linked IHK page, directly under the answer.
  • Evidenced from your contracts: terms clause 8, supplier agreement page 11 — every statement leads to the original.
Ask your own documents
A Vryne answer to a customer complaint: warranty period from your own terms, manufacturer’s guarantee from the supplier agreement, an explanation box on the difference between warranty and guarantee, and the IHK source that was read.

Proof instead of promise

From the question to the page in the manual

A question from the site, an answer with a source and the passage from the installation manual — before any drilling.

What wall clearance must we keep when installing the awning?

The minimum side clearance to the wall is 15 cm. If the awning is installed above a door, an additional 20 cm must be kept clear above the door frame. [1][2]

[1] Montageanleitung_Markise_M400.pdf S. 6 [2] Montageanleitung_Markise_M400.pdf S. 7

Ask your documents …

Knowledge base
Montageanleitung_Markise_M400.pdf Seite 6

3. Installation preparation. Check the load-bearing capacity of the substrate before drilling.

A minimum clearance of 15 cm must be maintained to the side.

If the awning is installed above a door, an additional 20 cm must be kept clear above the door frame.

Steht die Antwort nicht in euren Dokumenten, sagt Vryne genau das — statt sich etwas auszudenken.

One line
to ask - instead of three folders and two call-backs
Every answer
with a source: document, page, wording
No project
uploading a PDF is enough - scans & photos too
100 % Germany
application & documents in German data centres

Why it pays off

From the first working day to handover

  1. 01

    The newcomer asks on their own

    “What discount may I give?” — the answer comes from the price list, not from a colleague’s memory. New starters can give answers on day one.

  2. 02

    The boss stays on site

    Complaint, warranty, guarantee case: the shop clears it up itself — evidenced with the terms clause and the supplier agreement, without a call back.

  3. 03

    The knowledge stays in the business

    When the senior craftsman leaves, his manuals stay askable. What is documented once never has to be explained again.

Beyond the question

When the answer is not in the folder

Prices change, standards too, and funding programmes anyway. For the big questions there is research — it knows your documents and the state outside.

Research

Your conditions, next to the market

Vryne splits the question into sub-questions, reads your price lists and contracts and searches the web on top. The report says what you agreed and what is currently usual.

  • Supplier conditions held against the market
  • Which standard applies to the material from the installation manual?
  • Funding programmes for a project, collected

Research costs a multiple of a question in chat. What it will cost is on the card before it starts.

What belongs in your knowledge base

No database, no form project: you upload the files most questions revolve around. Vryne converts them — scans too — and stores every section with its page number.

Upload now
  • Price lists and discount tiers
  • Terms and delivery conditions
  • Supplier and framework agreements
  • Installation and maintenance manuals
  • Warranty and goodwill rules
  • Occupational safety briefings
  • Machine and equipment manuals
  • Checklists for site and handover

Frequent questions from businesses

Some of our documents are only paper or scans — does that work?

Yes. Vryne reads text in scans and photos too and stores every section searchably with its page number. A scanned filing folder makes a good knowledge base.

Can everyone on the team see everything?

You decide who may upload, and you only upload what the team should know. Calculations not everyone should see simply stay out.

What does getting started cost?

Getting started is free: create the organisation, upload documents, ask. Budgets per person or for the business are set later — with no contract term.

Ask your price list

Create the business, upload a few documents, get going. Sign-in via link — no password, no credit card, no sales call.

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